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Terms & Conditions, Privacy Policy

Please review our terms & conditons, privacy policy, accessibility, no surprises act and other policies 

Terms & Conditions 

Welcome to Express Speech & Augmentative Communication LLC (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, [www.Express-speech.com] (the “Site”). By using this Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

Terms & Conditions

Terms and Conditions

Effective Date: [1/2/2025]

Welcome to Express Speech & Augmentative Communication LLC (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, [www.Express-speech.com] (the “Site”). By using this Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

 

1. Services Provided

Express Speech & Augmentative Communication Services LLC offers private-pay speech-language pathology services, and contracted services to school district and agencies, provided by licensed clinicians. All services are subject to a separate client agreement, which must be reviewed and signed prior to the start of care.

Important: This website does not provide medical advice. All health-related content is for informational purposes only and is not a substitute for diagnosis or treatment by a qualified professional.

 

2. Eligibility – Age Restrictions

This website is intended for use by individuals 13 years of age or older. By using the Site, you represent and warrant that you are at least 13 years old.

If you are under the age of 18, you may use this Site only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect or solicit information from individuals under the age of 13. If you believe that a child under 13 has provided us with personal information, please contact us at  express.speechAAC@gmail.com so we can delete it.

 

3. Use of the Website

You agree to use this Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any way that violates local, state, or federal law.
     

  • Attempt to gain unauthorized access to any part of the Site or its servers.
     

  • Transmit any viruses, malware, or other harmful code.
     

We reserve the right to suspend or terminate your access to the Site at our sole discretion, without notice, for any conduct that violates these Terms or is harmful to other users of the Site or us.

 

4. Payments and Appointments

All services provided are private pay only. We do not bill insurance providers directly.

  • Fees and payment terms are outlined in the Client Services Agreement.
     

  • Full payment is required at the time of service unless otherwise agreed.
     

  • Accepted payment methods include: [cash, check, credit card, electronic transfer].
     

Cancellation Policy: A minimum of 24 hours’ notice is required for cancellations. Late cancellations or missed appointments may be charged in full.

 

5. Intellectual Property

All content on this Site—including logos, graphics, written material, audio, video, and downloadable resources—is the intellectual property of Express Speech & Augmentative Communication LLC or its licensors. You may not reproduce, modify, republish, or distribute any Site materials without express written consent.

 

6. Disclaimer of Warranties

This Site is provided “as is” and “as available”, without warranties of any kind, either express or implied. We do not warrant that:

  • The Site will be error-free or uninterrupted.
     

  • The content will be accurate, complete, or current.
     

  • Any defects will be corrected.
     

 

7. Limitation of Liability

To the maximum extent permitted by law, Express Speech & Augmentative Communication LLC and its employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of the Site.

 

8. Links to Third-Party Sites

This Site may contain links to third-party websites. These links are provided for convenience only. We do not control or endorse the content, policies, or practices of third-party websites and are not responsible for their content or actions.

 

9. Compliance with Laws

You agree to use this Site in compliance with all applicable local, state, and federal laws and regulations, including but not limited to HIPAA (Health Insurance Portability and Accountability Act) where applicable, and COPPA (Children’s Online Privacy Protection Act).

 

10. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your information. Use of this Site is subject to our Privacy Policy.

 

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in Greene County and New York.

 

12. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified or removed to the minimum extent necessary and the remaining provisions will continue in full force and effect.

 

13. Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Express Speech & Augmentative Communication Services LLC regarding your use of the Site. Any prior agreements, representations, or communications are superseded.

 

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after such changes constitutes acceptance of the updated Terms.

 

15. Contact Us

For questions or concerns regarding these Terms, please contact us:

Express Speech & Augmentative Communication LLC 
PO Box 24 Greenville, NY 12083

Privacy Practices 

Website Privacy Practices

This section describes additional privacy practices applicable when you interact with Express Speech & Augmentative Communication Services LLC (“Express Speech,” “we,” “us,” or “our”) through our website, [Insert Your Website URL].

By using our website, you acknowledge and agree to the following:

 

1. Information We Collect Online

When you visit our website or use our contact forms, we may collect the following types of information:

  • Name, phone number, email address, and other contact information you provide voluntarily
     

  • Information about your device and usage patterns (e.g., browser type, IP address, pages visited), often collected through cookies or analytics tools by the website. You have the ability to disable or change settings  with a pop up when the site is loaded. 
     

  • Any messages, inquiries, or comments submitted via contact forms or chat button.  
     

We do not knowingly collect or request personal information from anyone under the age of 13 without parental consent. If you are under 13, please do not submit any information through the site.

 

2. Use of Collected Information

We use collected information to:

  • Respond to your inquiries or appointment requests
     

  • Improve website functionality and user experience
     

  • Send relevant practice information (e.g., office closures, changes in services, or HIPAA policy updates)
     

  • Comply with applicable laws and protect our legal rights
     

We do not sell or rent your information to third parties.

 

3. Use of Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect anonymous site usage data. You can control cookies through your browser settings. Disabling cookies may limit certain website functionality.

If third-party services such as Google Analytics or Squarespace Analytics are used, those services may collect data according to their own privacy policies. We recommend reviewing those services’ privacy statements for further information.

 

4. Email Communication

If you contact us via email or submit a form through the website, please be aware that standard email is not encrypted. Do not share sensitive personal health information via email unless explicitly instructed to do so through a secure portal or HIPAA-compliant method.

For ongoing care, we may use secure communication platforms to protect your health information (e.g., telepractice platforms, encrypted messaging systems).

 

5. Data Security Measures

We take reasonable administrative, technical, and physical safeguards to protect information collected through our website. However, no method of transmission over the internet is 100% secure. By using our website, you accept this risk.

If you submit PHI through an online form, it will be stored in a secure, HIPAA-compliant system when appropriate.

 

6. Links to External Sites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

 

7. Your Rights Regarding Website Data

You may request access to, correction of, or deletion of the personal information you submitted through our website. Please contact us at [Insert Contact Email] with such requests.

If you are a resident of certain states (e.g., California), you may have additional rights under state-specific laws like the California Consumer Privacy Act (CCPA).

 

8. Updates to Website Privacy Practices

We may update this Website Privacy section periodically to reflect changes in legal requirements or website functionality. Revisions will be posted on this page with an updated effective date.

 

9. Contact Information

If you have questions about our online privacy practices, please contact:

Express Speech & Augmentative Communication Services LLC
Email: Express.speechAAC@gmail.com
Website: WWW.Express-Speech.com
Address: PO Box 24, Greenville.NY 12083

Accessibility 

Accessibility Statement

Express Speech & Augmentative Communication LLC  is committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We strive to provide a welcoming and inclusive digital experience for all users seeking speech-language pathology services and information.

Accessibility Standards

We are actively working to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as well as applicable Americans with Disabilities Act (ADA) regulations. These standards guide our efforts to ensure that content is:

  • Perceivable – Information and user interface components must be presentable to users in ways they can perceive.
     

  • Operable – User interface components and navigation must be operable.
     

  • Understandable – Information and the operation of the user interface must be understandable.
     

  • Robust – Content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies.

Continuous Improvement

Accessibility is an ongoing effort. We regularly review and test our website to improve usability and ensure compliance with accessibility best practices.

Third-Party Content

Some pages may include content from third-party providers. While we encourage these vendors to provide accessible content, we cannot guarantee their accessibility and welcome feedback when issues arise.

Feedback and Contact

If you encounter any accessibility barriers on our website or need assistance accessing information or services, please contact us:

Email: Express.speechAAC@gmail.com

Mailing Address: PO Box 24, Greenville, NY 12083 
 

We aim to respond to accessibility-related concerns within [2–5] business days.

 

Date of Statement

This Accessibility Statement was last reviewed on: September 27, 2025

No Surprises Act 

No Surprises Act Notice for Private Pay Clients

Effective January 1, 2022

As a private pay speech-language pathology practice, we value transparency in all aspects of your care — especially when it comes to cost. Under the No Surprises Act, you have the right to receive a Good Faith Estimate for services if you are not using insurance.

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What Is the No Surprises Act?

The No Surprises Act is a federal law that protects patients from unexpected medical bills. While this law is primarily aimed at out-of-network emergency care and insurance-based billing, it also requires healthcare providers — including speech-language pathologists in private pay settings — to provide upfront cost estimates for uninsured or self-pay clients.

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Your Right to a Good Faith Estimate

If you do not have insurance or choose not to use it, you are entitled to a Good Faith Estimate (GFE) that outlines the expected cost of services.

The Good Faith Estimate Will Include:

  • An estimate of total expected charges for all speech therapy services scheduled

  • Information about the duration and frequency of therapy, if known
     

  • Any additional administrative or assessment fees, if applicable
     

  • You will receive the estimate:

  • In writing (by email or paper copy)
     

  • At least 1 business day before your first scheduled session (if scheduled 3+ days in advance)
     

  • Upon request, even if you haven’t scheduled an appointment yet
     

  • ❗ Note: This estimate is not a bill. Actual costs may vary depending on your individual needs, treatment progress, or changes in your therapy plan. We will always communicate any changes clearly.

We do not bill insurance directly and are considered an out-of-network provider. You may request a superbill to submit to your insurance for possible reimbursement, but we cannot guarantee coverage or payment.

Dispute Resolution Option

If you receive a bill that is at least $400 more than the Good Faith Estimate, you have the right to initiate a dispute resolution process through the U.S. Department of Health and Human Services (HHS).

To learn more or start a dispute:

Requesting a Good Faith Estimate

To request a Good Faith Estimate for private pay speech therapy services, please contact us:

📧 Email: Express.speechAAC@gmail.com
📍 Address : PO Box 24, Greenville, NY 12083 

We are happy to provide this information at any time.

 

Commitment to Transparent, Client-Centered Care

At Express Speech & Augmentative Communicaiton, we understand that clarity around cost is essential for peace of mind and planning. We are committed to helping you make informed decisions about your care — without surprises.

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